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We strive our best to achieve 100% customer satisfaction and stand behind the high quality of our products. If you have any concerns with your order, please contact us at 416-694-2698 or firstname.lastname@example.org. Upon receipt of goods, D and G Trophies Inc. will allow the customer 24-48hrs for the determination of reasonable and acceptable product defects. Goods that were approved through our “proof approval” process will not be accepted for a refund, account credit or exchange unless D and G Trophies Inc. is at fault. Goods without decoration/imprint may be returned for a refund, account credit or exchange, after obtaining authorization from a D and G Trophies Inc. representative. Note that a 25% restocking fee of the invoiced amount will apply (this does not apply to any special ordered products). Shipping cost will not be credited upon an order return.
We deliver our goods in the whole Canada and United States. Shipping pricing is provided in your formal order quote and varies based on weight of the order and shipping location. Estimated production time is 7-10 business days. For your convenience, we also offer free in-store pickup at our 123 Sunrise Ave. Toronto, ON retail location. Subscribe to our newsletter and be informed the day or we will change the rules!